Cancellation & Refund Policy
At Tixin, we are committed to ensuring a seamless and fair experience for our customers. Our cancellation and refund policy is designed to be transparent and accommodating. Please review the details below:
Cancellation Requests
Cancellations are accepted if requested within 2 days of placing the order. However, cancellations may not be processed if the order has been sent to our vendors/merchants and shipping has begun.
Perishable Items
Cancellation requests for perishable items (e.g., flowers or food) are not accepted. Refunds or replacements may be offered if the customer demonstrates that the delivered product is of poor quality.
Damaged or Defective Items
If you receive damaged or defective items, please report the issue to our Customer Service team within 2 days of receipt. The request will be reviewed once the merchant verifies the condition.
Product Discrepancies
If the delivered product does not match the description on our site or fails to meet your expectations, please notify our Customer Service team within 2 days of receipt. Our team will investigate and take appropriate action.
Manufacturer Warranties
For products with a manufacturer’s warranty, please contact the manufacturer directly to address any issues.
Refund Processing
Approved refunds will be processed within 16-30 days and credited to the original payment method.
For assistance, please contact our Customer Service team at hq@tixin.com.